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Frequently Asked Questions by category:

1. Definitions
2. How it works
3. Installation

If you can't find what you're looking for send us your question. Or call us toll free: 1-888-755- SAFE (7233)

Definitions:

Overload Fault Circuit Interrupter (OFCI) - Technology designed to detect electrical faults such as high resistance connections, high-line voltages, floating neutral conditions and appliance overload fires. Upon detection of a hazard it disconnects electricity before the faults leads to a fire.

Power Fault Circuit Interrupter (PFCI) - Technology that protects electronics from poor and unstable power conditions such as surges, high-line voltages and brown-outs.

RightPlug Technology - A wireless communication technology that allows any SafePlug Outlet to read safety information stored in a "memory chip" (also called a Safeplug Tag) attached to the face of an appliance plug.

Retention Force - Refers to how tightly an appliance plug is gripped by the connections inside the outlet socket. Loose retention force is a fire and shock hazard. Use the SafePlug Electrical Receptacle Retention Tester to identify loose sockets and replace bad outlets.

SafePlug Outlet - A "smart" electrical outlet that helps to prevent electrical fire, shock and power hazards. It's a "smart " outlet that monitors household electricity and diconnects power at the outlet upon detection of a hazard.

Shock Fault Circuit Interrupter (SFCI) - A technology that keeps the electricity normally OFF at the receptacle. Electricity is only delivered to an appliance plug equipped with a SafePlug Tag.

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How it Works:

SafePlug Outlet - A "smart" electrical outlet. It's like a having a "computer" in your outlet.

The "smart" SafePlug Outlet monitors power passing through the outlet and disconnects power to itself or an appliance when it detects a hazard.

The SafePlug Outlet wirelessly reads information stored in a SafePlug Tag attached to the appliance plug. It disconnects power to the appliance if it detects hazardous conditions, like an overlaod.

RightPlug Technology - A wireless communication technology that allows any SafePlug Outlet to read safety information stored in a "memory chip" (also called a Safeplug Tag) attached to the face of an appliance plug.

The Safeplug Tag stores specific information about the appliance it's attached to. It's like an "ID" for your plug.

First attach the correct SafePlug Tag to the applinace plug. Then, plug the appliance into a SafePlug Outlet. The SafePlug Outlet reads the information on the SafePlug Tag. If the Tag is valid the SafePlug Outlet turns the electricity ON. If there is no SafePlug Tag, there is no power at the receptacle (unless this feature is disabled).

No SafePlug Tag = Electricity Off
SafePlug Tag = Electricity ON

Therefore, curious children sticking metal objects into the outlet will not receive a shock.

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Installation:

Installation FAQ's coming soon.

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READ WHAT OUR CUSTOMERS HAVE TO SAY...

“With SafePlug, my 1-year-old son is safe from shocks and burns...Thanks for making such a great product!”

Nicole Walsh - mother
Baden, Ontario

I was surprised to find it only takes me 2 minutes to install or relocate. Now I'm safe!”

Troye Carrington - apartment dweller
Kitchener, Ontario

"If a fire breaks out my dog cannot dial 911! SafePlug gives me peace of mind knowing the fire simply won't start.”

Jennifer Carson - pet lover
Kitchener, Ontario

"I toddler proofed my home for when my grandson comes to visit. He just started walking and I feel a whole lot better having SafePlugs installed in all my outlets."

Carol Gorenc - grandmother
New Hamburg, Ontario


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